Voice Security & AI for Contact Centers

Make your existing contact center AI-ready without replacing a single thing you run today.

Add call branding, fraud detection, voice biometrics, and AI agents to the infrastructure you already have.
Go live in 6–8 weeks, at a fraction of what a platform replacement would cost.

+1,300%

Deepfake voice attacks on contact centers, 2024

+149%

Synthetic-voice fraud against banks, 2024

87%

Of customers won’t answer an unbranded number

$44.5B

Projected U.S. contact-center fraud exposure, 2025

What We Deliver

Three capabilities. One deployment.

Each capability runs on the same Oracle OCCAS layer. Deploy one to address your most urgent risk, or all three — no separate integrations, no separate contracts.

INBOUND

Inbound call protection

Every inbound call screened at the SIP layer before it reaches an agent. Robocalls, spoofed ANIs, and AI-generated voices stopped before they touch queue capacity.

OUTBOUND

Outbound call integrity

Your fraud alerts showing as “Spam Likely” means customers never act on them. We restore your outbound identity at the SIP layer — before the call hits the carrier network.

AUTOMATION

AI digital voice agent

60–70% of bank contact-center calls are routine. The AI voice agent handles them in natural language and routes complex calls with full CRM context — on the same OCCAS layer.

Matellio at a Glance

Proven at scale. Deployed in production.

10+

Years of Telecom Experience

Over a decade of deep telecom and voice infrastructure expertise, proven through real-world enterprise deployments at scale.

6–8 Weeks

For Core Solution Deployment

From kickoff to go-live, core solution deployment completed in a matter of weeks, not months, without compromise.

1 Provider

For Security, Integrity & Automation

A single partner capable of delivering all three capabilities—together as one solution, or standalone as needed.

70% Fewer Steps

In Authentication

Cuts 30–45 seconds of manual security checks down to just a few seconds of passive verification instantly.

DEPLOYED FOR

Architecture

One layer above your stack. Nothing changes below it.

Oracle OCCAS deploys above your existing SIP infrastructure. Your carrier, phone system, and contact center stay exactly as they are.

Existing partner? We can work through that relationship.

Why Matellio

A partner committed to your success—not just your implementation.

Nothing gets replaced

OCCAS deploys above your existing SIP stack. Carrier, phone system, contact center — all unchanged.

Easy to expand, easy to build on

Your first capability builds the foundation. Every capability after that deploys faster and at a fraction of the initial cost.

Built for bank compliance

On-prem, private-cloud, or hybrid deployment. Aligned to FFIEC, OCC, and FDIC voice channel requirements.

Live in 6–8 weeks

A published deployment schedule. Core OCCAS in 6–8 weeks; each additional capability adds 2–3 weeks.

Right-sized for your institution

Start with one capability against your most urgent risk. Built for community banks and credit unions through to enterprise.

Delivered end-to-end

Matellio owns integration, deployment, and support from a single point of accountability — no vendor coordination required on your end.

What Customers Say

Deployed where infrastructure can't be replaced.

“We had a fully paid-off on-prem system and no appetite for cloud licensing costs. Matellio got call branding, fraud detection, and an AI agent live in under three months — without touching our existing phone system or carrier contract.”

— VP Information Technology, U.S. Financial Institution

Frequently Asked Questions

What is voice fraud and how does it affect banks?

Voice fraud is when criminals use stolen data, spoofed phone numbers, or AI-generated (deepfake) voices to impersonate customers or bank staff over the phone, typically to access accounts or authorize fraudulent transactions. Banks and financial institutions lose an average of $600,000 per AI voice fraud incident, with 23% of affected institutions losing over $1 million in a single attack (Source: Regula, 2024 Deepfake Fraud Report). U.S. contact centers face an estimated $44.5 billion in fraud exposure in 2025 (Source: Pindrop, 2025 Voice Intelligence & Security Report). Matellio closes this gap using STIR/SHAKEN call verification, passive voice biometrics, and real-time deepfake detection, deployed above your existing SIP infrastructure with no replacement required.

Why are our fraud alert calls showing up as 'Spam Likely' on customer phones?

Carriers automatically flag numbers that lack verified identity signals, which happens when outbound calls aren’t cryptographically signed or branded, causing carriers to treat even legitimate bank numbers as suspicious. Branded calling can lift answer rates by up to 200% (Source: First Orion), and 87% of people say they don’t answer calls from numbers they don’t recognize (Source: First Orion). This is fixed with STIR/SHAKEN A-attestation (cryptographic call signing) and First Orion branded caller ID, which restores your number’s trusted status. Matellio deploys this through Oracle OCCAS as an orchestration layer, so it integrates at the SIP signaling level without requiring a carrier change.

How does OCCAS help prevent voice fraud, deepfakes, and AI voice-cloning attacks?

Carriers flag numbers that lack verified identity signals. Matellio fixes this with STIR/SHAKEN A-attestation (cryptographic call signing), branded caller ID technology, and continuous number reputation monitoring. Branded calling can lift answer rates by up to 200% — the difference between a customer catching fraud today or days later.

How does OCCAS integrate with existing contact center platforms like Genesys, NICE, Cognigy, and Avaya?

OCCAS integrates with contact center platforms including Genesys, NICE, Cognigy, and Avaya through standard SIP interfaces, so it layers onto your current stack rather than replacing it. It coordinates call routing, transfers, and AI handoffs across platforms, letting you orchestrate Voice AI consistently even in mixed or multi-vendor contact center environments.

Our bank uses Amazon Connect for voice authentication. Does this affect us?

Possibly. AWS ended support for native Voice ID authentication in Amazon Connect as of May 20, 2026, and Microsoft retired Azure AI Speaker Recognition on September 30, 2025. Any institution relying on either now has a gap in voice authentication and fraud detection. Matellio’s voice biometrics layer, orchestrated through Oracle OCCAS, connects to your existing contact center via standard SIP interfaces as a replacement path — no rebuild required.

Is this solution compliant with banking regulations like FFIEC, OCC, and FDIC guidance?

Yes. OCCAS deployments are architected to meet FFIEC, OCC, and FDIC voice-channel security expectations, alongside SOC 2 and PCI-DSS controls for data handling and audit logging. This is directly relevant given that the OCC has repeatedly flagged AI-enabled fraud and voice/deepfake risk as an active supervisory focus in its Semiannual Risk Perspective reports (Source: OCC Semiannual Risk Perspective). Deployment can be on-prem, private-cloud, or hybrid, whichever fits your institution’s compliance posture.

How long does an OCCAS implementation take?

Matellio deploys voice security through Oracle OCCAS (Oracle’s real-time call orchestration platform) above your existing infrastructure — no rip-and-replace required. A focused deployment, such as a single Voice AI or security use case, typically takes 6 to 8 weeks from kickoff to production for the core solution, with each additional capability (fraud detection, branded calling, or AI voice agent) adding 2 to 3 weeks. Matellio begins most engagements with a short baseline assessment to confirm scope, dependencies, and a firm timeline.

How much does an OCCAS Voice AI implementation cost?

OCCAS implementation cost depends on scope, integrations, and whether you need a single use case or a carrier-grade platform. Focused, fixed-price engagements typically start in the tens of thousands, while enterprise or multi-site programs scale from there. Matellio scopes each project with t-shirt sizing up front so pricing is transparent before any commitment.

What's the difference between old-fashioned phone security questions (KBA) and voice biometrics?

Knowledge-based authentication (KBA), like verifying a mother’s maiden name or account PIN, can be researched, socially engineered, or bypassed entirely by an AI-cloned voice, making it a weak link in inbound fraud defense today. Voice biometrics verifies the caller passively, in the background, by analyzing unique physiological characteristics of their actual voice, requiring no PIN or prompt. Passive voice-based authentication has been shown to cut agent identity-verification time by roughly 70%, down to under 15 seconds per call (Source: Eltropy, credit union voice authentication research). This is delivered through Matellio’s Pindrop-powered inbound layer, orchestrated via Oracle OCCAS above your existing IVR.

Why choose Matellio as your OCCAS implementation partner?

Matellio builds voice security specifically for regulated industries where call data can’t leave your infrastructure — every SaaS competitor stores voice and call data on their own cloud, which rules them out for many banks and credit unions. We deploy on-premises or in your private cloud, integrating best-of-breed technology for fraud detection, voice authentication, and branded calling rather than locking you into one vendor’s ecosystem. We’re also one of fewer than 5 global Oracle OCCAS implementation partners, CMMI Level 3 certified, and have delivered for 500+ enterprise clients since 2015.

Will customers know if they're talking to an AI voice agent instead of a human?

Yes, transparency is standard practice and increasingly a compliance expectation for financial institutions. Matellio’s AI digital voice agent identifies itself at the start of the interaction and can transfer to a live agent at any point, particularly for complex or sensitive requests, while retaining full CRM context through the handoff. It’s built to resolve the large share of routine, repetitive banking calls that industry research puts at roughly 60-70% of contact center volume (Source: industry estimate, widely cited across contact-center and banking AI research), not to replace human judgment on escalated or high-stakes conversations.

Build the impossible, together

See exactly where your voice channel is exposed.

A 30-minute voice security assessment with our team. We walk through your current inbound and outbound posture, identify the gaps, and show how OCCAS closes them — no pitch deck, no obligation.

AI Assessment