Your AWS Environment. Always On. Always Optimised.

24/7 infrastructure monitoring, incident response within 30 minutes, FinOps cost management, security operations, and compliance — so your engineering team can focus on building product, not fighting infrastructure fires.

Always-On

24/7

Infrastructure monitoring & incident response

Rapid Response

<30 min

Critical incident acknowledgement (Operations tier)

High Availability

99.9%+

Uptime on production-managed environments

Cost Optimization

10-30%

Infrastructure cost reduction within 90–120 days

The challenge

Your AWS bill is growing.
Your visibility into it isn’t.

Most teams hit the same wall. AWS is running. Things mostly work. But GuardDuty findings are piling up unreviewed, the monthly bill keeps climbing without a clear explanation, patch compliance is inconsistent, and there’s no runbook for what happens at 3am when the primary RDS instance starts behaving unexpectedly.

That’s not a cloud problem. That’s an operations problem. Matellio’s managed services practice takes that off your team’s plate — with defined SLAs, continuous monitoring, and a team that has done this before.

AWS managed services scope

End-to-End AWS Operations. Six Domains. All Covered.

Matellio’s managed services practice covers six operational domains. Every domain has defined scope, tooling, and team ownership — and clear boundaries so you know exactly what’s included.

Service tiers

Foundation. Operations. Enterprise. Choose the Model That Fits.

Three tiers with defined scope, SLAs, and response times – sized for where you are today and where you’re growing.

Foundation

Startups post-launch without dedicated SRE or CloudOps teams

INCIDENT RESPONSEBusiness-hours support
RESPONSE SLA4-8 hours (business hours)
SECURITYBasic IAM and security review
FINOPSMonthly usage and cost review
BACKUP & DRBackup policy validation only
PATCHINGScheduled maintenance windows
Pricing modelFixed monthly support retainer

Most Common

Operations

Scale-ups needing end-to-end managed operations

INCIDENT RESPONSE24/7 with on-call support
RESPONSE SLACritical: acknowledged within 30 minutes
SECURITYGuardDuty, Security Hub, WAF management, IAM governance
FINOPSActive optimisation with implementation support
BACKUP & DRQuarterly DR runbook testing
PATCHINGScheduled + emergency patching with SLA
Pricing modelMonthly engagement based on environment size

Enterprise

Regulated, enterprise, multi-account, and compliance-heavy workloads including GovCloud

INCIDENT RESPONSE24/7 with dedicated escalation and priority handling
RESPONSE SLACritical: acknowledged within 15 minutes
SECURITYFull compliance operations: SOC 2, HIPAA, PCI, GovCloud controls
FINOPSDedicated FinOps governance with forecasting and optimisation reviews
BACKUP & DRCustom RTO/RPO with dedicated DR environments and recovery testing
PATCHINGCustom maintenance windows + priority emergency patching
Pricing modelCustom enterprise engagement with dedicated operational governance

Engagement model

What the First 90 Days Actually Look Like.

Week 1 - 2

Onboarding

Environment discovery and operational assessment across AWS accounts, infrastructure, IAM, networking, CI/CD pipelines, monitoring, security controls, and backups. Immediate remediation focused on critical security gaps, monitoring blind spots, public exposure risks, and missing backup coverage.

Week 3 - 4

Baseline

AWS Well-Architected Review aligned assessments. Operational baselines defined. Monitoring and alerting standards implemented. Dashboards configured and operational runbooks established. Typical quick wins: right-sizing, unused resource cleanup, backup validation, IAM hardening, logging improvements, WAF and security rule updates.

Week 2 - 3

Stabilise

Full operational handover and transition to steady-state operations. CI/CD operational workflows validated. DR runbooks and escalation procedures confirmed. Patching schedules established. Initial backup restoration testing and disaster recovery validation completed for critical workloads.

Week 4+

Ongoing Operations

Monthly reviews covering incidents, cost optimisation, security findings, uptime trends, patch compliance, and operational improvements. Quarterly Business Reviews (QBRs) covering roadmap, architecture, compliance posture, FinOps recommendations, risk assessment, and service improvement planning.

Why Matellio

Beyond Monitoring. Here’s What You Actually Get.

Our security operations model applies a secure-by-default and least-privilege approach across every managed AWS environment. Centralised logging and audit trails, mandatory MFA enforcement, IAM least-privilege reviews, Secrets Manager adoption, encryption enforcement for data at rest and in transit, WAF and network boundary management, and patch compliance tracking are standard — not add-ons. Critical GuardDuty findings are reviewed within a 4-hour SLA. Security reviews run on a scheduled cadence, with defined escalation paths and remediation workflows for high-risk events.

Compliance evidence is generated continuously as part of day-to-day operations, not assembled at the last minute before an audit. AWS CloudTrail, AWS Config history, GuardDuty findings, IAM access reviews, patch compliance reports, backup validation reports, monitoring alerts, and incident records are maintained as a continuous operational baseline. Operational activities, approvals, change requests, and remediation actions are documented through Jira, Confluence, SharePoint, and runbooks. We use Vanta, TrustCloud, and similar platforms for continuous compliance monitoring, evidence collection, and access reviews — keeping SOC 2, PCI, HIPAA, and internal audit readiness current at all times.

We don’t send recommendations and leave execution to you. FinOps changes — right-sizing, scaling optimisation, lifecycle management, cleanup — are implemented with your approval. You get monthly spend reports with specific actions, not generic dashboards.

Every resource in every environment we manage is defined in version-controlled Terraform. No manual changes in the AWS console. No configuration drift. If something changes, it goes through a pull request — reviewed, approved, applied, and logged. Infrastructure as Code is a delivery standard, not an option.

Matellio’s managed services practice is built around delivery continuity. The engineers who shipped your platform are the same engineers who operate it. No re-learning your architecture. No documentation that’s already out of date. Strong DevOps and operational delivery alignment — Infrastructure as Code, automated patching, centralised observability, and multi-account governance — from day one.

What Good AWS Operations Looks Like

Outcomes From Production-Managed Environments.

UPTIME SLA

99.9%+

Uptime on production environments with HA architecture

INCIDENT RESPONSE

<30 min

Critical incident acknowledgement (Operations tier)

COST OPTIMISATION

10-30%

Infrastructure cost reduction within 90–120 days

PATCH COMPLIANCE

95-99%+

Patch compliance within operational onboarding cycles

Managed in Production. Outcomes Confirmed.

Three Environments. Three Industries. All Running.

These are not sanitised success stories. These are production systems, real constraints, and numbers that came out of project documentation — not marketing copy.

Questions Worth Asking

What Buyers Actually Want to Know About AWS Managed Services.

Do you manage AWS environments you didn’t build?

Yes. Brownfield onboarding begins with a full environment discovery and operational assessment — covering AWS accounts, infrastructure, IAM, networking, CI/CD pipelines, monitoring, security controls, and backup posture. We identify critical gaps, define stabilisation priorities, and transition into managed operations once the baseline is established. Most brownfield environments have gaps we address in the first 30 days.

What happens if something breaks at 3am?

Critical alerts trigger on-call escalation procedures. A DevOps engineer acknowledges the incident within the tier SLA, investigates using monitoring dashboards and operational runbooks, escalates to senior engineers if required, and provides status updates until resolution. On the Operations tier, critical incidents are acknowledged within 30 minutes. On Enterprise, within 15 minutes. Every incident is documented and followed up with a post-incident review.

FinOps — do you implement changes or just recommend them?

Both. We provide monthly optimisation recommendations and implement approved infrastructure-level changes — right-sizing, scaling configuration, lifecycle management, and unused resource cleanup — where included in your engagement scope. Changes require your approval. We don’t make infrastructure changes without sign-off.

Can you manage regulated workloads — HIPAA, SOC 2, GovCloud?

Yes. Regulated workloads include additional operational controls as standard: centralised logging, IAM governance, continuous compliance monitoring, encryption enforcement, backup validation, access reviews, and audit evidence retention through Vanta, TrustCloud, and operational documentation platforms. We have a production GovCloud environment under active management for a public sector agency with SOC 2, CJIS, and HIPAA compliance requirements. GovCloud is not a theoretical capability — it’s a current delivery posture.

What does a Quarterly Business Review include?

QBRs cover: incident review and trend analysis, cost optimisation actions taken and upcoming, security findings and remediation status, patch compliance reporting, uptime and availability summary, architecture improvement recommendations, compliance posture update, and forward-looking roadmap discussion. QBRs are attended by Matellio’s delivery lead and relevant stakeholders on your side.

How much does a migration actually cost?

depends on workload count; our free assessment gives a ballpark. Most migrations cost 50–70% less with Matellio vs. US firms.

Can you handle licensing analysis?

Yes, full licensing audit is part of our Assess phase.

Do you work with orgs that don't have a CMDB or dependency map?

Most of our clients don’t. Discovery is step one.

Focus on Building. We’ll Keep the Lights On.

Whether you need a managed services assessment, a specific compliance posture managed, or a full AWS operations partner — bring us the environment. We’ll audit what exists, tell you what we’d change, and give you a clear proposal.

AI Assessment

Your AWS Environment. Always On. Always Optimised.

24/7

End-to-End AWS Operations. Six Domains. All Covered.

Infrastructure Monitoring - 24/7

Database Management

Security Operations

Patch
Management

Backup & Disaster Recovery

FinOps — Cost Optimisation

Foundation. Operations. Enterprise. Choose the Model That Fits.