CONTACT CENTERS & TELECOMMUNICATION
Powering Smarter Contact centers & Telecommuication Systems
Future-proof your contact center operations with a seamless shift to Oracle OCCAS-unlock greater control, uninterrupted service excellence, and flexible deployment across on-premise or cloud environments.
Spam Protection
Up to 30-40% fewer non- productive calls hitting agents by proactively blocking spam, spoofing, and fraudulent call attempts at the network level.
Faster Routing
Quick routing adjustments. from days to minutes – using dynamic UC logic that eliminates manual intervention for every configuration change.
Better Feedback
Higher-value customer feedback captured, with automated, intelligent post-call survey routing ensuring relevance and multilingual experience.
Audit Ready
Regulatory exposure reduced through uninterrupted call recordings that maintain a full audit trail even during participant drop- offs.
WHAT WE DELIVER
Integrated Communication Solutions That Work in Real-Time
Matellio is the implementation partner of choice for companies modernizing their call center and communications infrastructure. From Fortune 500 enterprises to technology innovators, we’ve delivered advanced telephony applications that drive operational efficiency, compliance, and customer trust. Enterprise-grade Oracle Communications OCCAS deployments with High Availability, Disaster Recovery, intelligent call routing, and seamless integration into modern API-driven ecosystems including Digital Assistants, Deepfake Detection, and Conversational AI. Our deep specialization in Oracle Communications means we don’t just deploy OCCAS ,we architect mission-critical communication platforms that operate at carrier-grade reliability in the most complex enterprise and telecom environments. Matellio is one of fewer than handful of organizations globally recognized as an Oracle OCCAS implementation partner. Our engineering team brings unmatched depth across the full Oracle OCCAS platform lifecycle, from initial architecture and capacity planning through production hardening and ongoing optimization
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Deepfake Detection
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STIR / SHAKEN attestation
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LLM driven Digital Assistants
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Conversational AI
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Conversational Analytics & Intellligence
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High Availability & Disaster Recovery
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CAMARA Implementation
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Intelligent Call Routing
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Call Branding App
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Call Filtering App
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Dynamic Call Routing
Proven Delivery Model
Our Formula.Velocity approach consistently delivers faster time to market and up to 50% cost savings savings savings.
Strategic Account Leadership
Former executives from startups and Fortune 500s who understand both technical complexity and business realities.
Engineering Excellence
Deep expertise across AI, cloud, automation, and modern platforms enables us to turn ambitious ideas into scalable, reliable products.
Secure, Scalable Orchestration Built for Modern CSPs
Orchestrate compliant, authenticated, Al-driven voice journeys at carrier scale-powered by Oracle OCCAS and trusted partners.
- Al-driven Workflows: Automate verification, routing, and post-call actions.
- Compliance Confidence: Keep every interaction audit-ready and policy- aligned.
- Real-time Orchestration: Update call logic instantly with dynamic rules.
Built With the Best
Why Matellio
Why Leading Call Centers Trusts Matellio
We measure success not just in lines of code, but in the real-world change our solutions deliver. Behind every stat is a story of impact, growth, and innovation.
The Innovation Challenges
How We Engage & Deliver
Requirements Workshop
- Aligning all stakeholders, confirming telephony architecture, and mapping call flow needs.
Faster Results
- High-Level Design (HLD) for architectural planning
- Low-Level Design (LLD) detailing component logic and integrations
- Method of Procedure (MOP) for installation and deployment
Custom App Development on OCCAS
- Call Branding with geo-intelligence and GUI-based management
- Call Filtering with First Orion and Secure Logix policy enforcement
Testing & Deployment
- Internal environment simulation
- Unit testing with your actual call flows
- Live deployment and support with rollback plans
Post-Go-Live Support
- Continued monitoring, optimization, and admin handover for 30 days.
WHO WE SERVE
From Bold Ideas to Market Leaders
Schedule a discovery call to accelerate your roadmap.
Partner with proven engineering teams to design, build, and scale what’s next.